Customer Service Course - Bedford/Dunstable


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About the Customer Service course?

Level 1 Certificate in Customer Service. This qualification will give you the confidence to work in any Customer Service role. It is mainly based around a work placement where you will gather evidence for your portfolio.

Entry Requirements for the Customer Service course

If at school you need to be aged between 14-16 years. To be on a Study Programme you must be aged between 16-18. There are no formal entry requirements for this qualification, however you will have an informal interview. Start dates are flexible.

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What you will cover on the course

You will learn about good communication, following rules to deliver customer service, how to maintain a positive customer friendly attitude, how to deal with incoming telephone calls from customers, how to deliver reliable customer service.

How are they assessed?

Qualifications are assessed at work or in a simulated workplace.

What can i do next?

Customer Service Level 2 Intermediate Apprenticeship, Level 2 Vocational course that will include Customer Service. A Job in any of the following; Concierge, Cinema, Contact Centre Operator, Hotels, General Receptionist, Garage Receptionist, Retail, Tourist Information, Waiter/Waitress etc.


First Place Training Bedford: The Mansards, Tavistock Street, Bedford, MK40 2RX - 01234 262004 

First Place Training Dunstable: 47 Edward Street, Dunstable, Bedfordshire LU6 1HE- 01582 690954 


Course runs throughout the year.

Interested in the Customer Service Course?